We can confirm that the website www.lawditmusic.co.uk is trading from the UK and its legal terms including its privacy policy are in compliance with the laws of the UK.

                                                                                                  

PLEASE READ THESE TERMS AND CONDITONS CAREFULLY BEFORE USING THIS SITE

• Who we are and how to contact us:

1. www.lawditmusic.co.uk (our ‘Site’) is operated by Lawdit Solicitors Limited (‘we’, ‘us’, or ‘our’). We are a limited company registered in England and Wales under company number 4714251. Our registered office and main trading address is, 4 Brunswick Place, Southampton, SO15 2AN. Our VAT number is 780 9109 15.
2. We are Authorised and regulated by the Solicitors Regulation Authority under number 382025.
3. To contact us please email info@lawdit.co.uk or telephone us on 02380 235979.

• By using our Site, you accept these terms:

By using our Site, you agree to accept and comply with these terms of use. You must not use this Site if you do not agree to these terms. We recommend that you keep a copy of these terms for future reference. 

• There are other terms that may apply to you:

1. These terms mention the following additional terms, which also apply to your use of our site:

• Our Privacy Policy explains how we may use your personal information. 
• Our Intellectual Property (IP) Notice provides information about the IP on our Site.
• Other Terms and Conditions will apply if you instruct us to work for you, which will be set out in a Client Care Letter.

1. You are responsible for ensuring that every person who accesses our Site through your internet connection are aware of and complaint with these terms and other applicable terms. 

• We may make changes:

1. We occasionally amend these terms. Every time you use our Site, please check that you have read and understood the terms that apply at that time. These terms were most recently updated on [DATE].
2. We occasionally update and change our Site to reflect changes to our services, our users needs’ and our business priorities. 

• We may suspend or withdraw our Site:

We do not guarantee that our Site, or any content on it will always be available. We may suspend, withdraw, or restrict the availability of all or any part of or Site. We will try to give reasonable notice of any suspension or withdrawal.

• We may transfer this agreement to someone else:

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Our Site is directed at people residing in the United Kingdom. The content available on or through our Site may not be suitable for use or available in other locations.

• How you may use the material on our Site:

1. We are the owner or the licensee of all intellectual property on our Site. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 
2. You may print off or download one copy of the content posted on our Site for your personal use and you may draw the attention of others to the content on our Site. 
3. You must not modify, in any way, any of the material you may have printed off or downloaded from our Site. You must not use any photographs, illustrations, video, audio, or graphics separately from the accompanying text.
4. Our status and that of any identified contributors as the authors of content on our Site must always be acknowledged. 
5. You must not use any content posted on our Site for commercial purposes without obtaining a license to do so. 
6. If you print off, download, or copy any part of our Site in breach of these terms of use, your right to use our Site will stop immediately and you must return or destroy any copies of the content you have made at our option.  

• Do not rely on information on this Site:

1. The content on our Site is for general information only. It is not intended to be advice that can rely on. You must get professional or specialist advice before taking, or refraining from, any action based on the content on our Site. 
2. Although we make reasonable efforts to keep the information on Site up to date, we do not in any way guarantee that the content on our Site is accurate, complete, or up to date. 

•  We are not responsible for websites we link to:

Our Site may contain links to other Sites and resources provided by third parties. These links are for your information only. It should not be taken that those linked websites or the content on them is approved by us. We have no control over the contents of those Sites or resources.

• User generated content is not approved by us:

1. Our Site may include information and materials uploaded by other Site users, specifically reviews. This information and material has not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values. 
2. If you wish to complain about material uploaded by other users, please contact us on info@lawdit.co.uk. 

•  Our responsibility for loss or damage suffered by you:

• Whether you are a consumer or business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by the negligence of us, our employees, subcontractors, or agents and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability resulting from the supply of any products to you, which will be set out in our Terms and Conditions of Supply. 

• If you are a business user:

• We exclude all implied conditions, warranties, representations, or other terms that may apply to our Site or any content on it.

• We will not be liable to you for any loss or damage whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• Use of, or inability to use, our Site; or

• use of or reliance on any content displayed on our Site.

• We will not be liable for:

• Loss of profits, sales, business, or revenue;

• business interruptions;

• loss of anticipated savings;

• loss of business opportunity, goodwill, or reputation; or

• any indirect or consequential loss or damage.

• If you are a consumer user:

• Our Site is provided for domestic and private use only. You must not use our Site for any commercial or business purposes, and we have no liability to you for any loss of, profit, business, opportunity, or business interruption. 

• If defective digital content that we have supplied, damages your device or digital content and this is due to our failure to use reasonable care and skill, we will either repair the damage or compensate you. However, we will not be liable for damage that you could have avoided by:

• Following our advice to apply an update offered to you free of charge;

• failing to correctly follow installation instructions; or

• to have the minimum system requirements advised by us.

•  How we may use your personal information:

We will only use your personal information as set out in our Privacy Policy.

•  Confidentiality and data protection:

1. We are obliged to treat your information as confidential in relation to the work we undertake on your behalf. Our use of that information is subject to your instructions, the Data Protection Act 2018, and our duty of confidentiality. This means that anything you tell us cannot be disclosed to third parties without your express permission. You have a right of access under data protection legislation to the personal data we hold about you. We may need to disclose information about you and your matter to third parties, such as, expert witnesses, or barristers. In exceptional circumstances, a court may order us to disclose information about you, including information which would otherwise be deemed confidential. 
2. We use the information you provide primarily for the provision of legal services to you and for related purposes including:

• Updating and enhancing client records;
• Analysis to help us manage our practice;
• Statutory returns; and
• Legal and regulatory compliance.

1.  We may from time to time send you information that we think might be of interest to you. If you do not wish to receive that information please notify our Southampton office in writing.

•  We are not responsible for viruses, and you must not introduce them:

1. We do not guarantee that our Site will be secure or free from any bugs or viruses. You are responsible for configuring your information technology computer programs and platform to access our Site. You should use your own virus protection software. 
2. You must not misuse our Site by introducing any viruses or any other malicious software. You must not attack our Site via a denial of service (DOS) attack or via a distribute DOS attack. By breaching this provision, you would be committing a criminal offence under Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will disclose your identity to them. In the event of such breach, your right to use our Site will stop immediately. 

• Rules about linking to our Site:

1. You may lawfully link to our home page, providing it is done in a way that is fair and does not damage our reputation, or take advantage of it. 
2. You must not establish a link in a way that suggest any form of association, approval, or endorsement by us when none exists. You must not establish a link to our Site in any website that is not owned by you and that website must comply with these terms of use. Our Site must not be framed in any other Site and you cannot create a link to any part of our Site other than the home page.
3. We reserve the right to withdraw linking permission without notice. 
4. If you wish to link to or make any use of content on our Site other than that set out above, please contact info@lawdit.co.uk.

•  Service levels:

1. We will Update you regularly with progress on your matter following agreed events. We will communicate with you in plain language and explain to you the legal work required as your matter progresses. We will update you on costs at agreed events if we have agreed to charge you on an hourly basis.
2. We will update you on whether the likely outcomes still justify the likely costs and risks associated with your mater whenever there is a material change in circumstance. We will update you on the likely timescales for each stahe of your matter and any important changes in those estimates.
3. We will continue to review whether there are alternative methods by which your matter can be funded if we have agreed to charge you on an hourly basis.

• Anti-money laundering:

1. The Proceeds of crime Act 2002, the Money Laundering Regulations 2017 and the Solicitors Regulation Authority require all solicitors to:

• Undertake identity (including address) checks on a regular basis in relation to all clients;
• Ensure that each client, its business and its source of funds are known;
• Keep records of the identity and address checks for at least five years;
• Report to the authorities (without notifying the client) any suspicion of money laundering; and
• Cease acting for the client (without explaining why to the client) if such a report is made unless and until the authorities give consent to proceed or unless and until consent is deemed to have been given pursuant to certain statutory provisions. 

1. We will require you to provide us with certain information and documents before we are able to act for you. This information must be provided to us immediately following the request unless we specify otherwise. We will have to cease acting for you if you are unable to comply with these requirements.

• Payment on account:

• We may require you to make a payment to us on account of fees, disbursements and expenses at any time and on more than one occasion. The receipt of any such payment on account will be a condition of acting or continuing to act for you. Our total bill may be higher than the amount you have paid on account, in which case you will need to pay the balance owing to us. Money paid on account which is not subsequently required for fees, disbursements and expenses will be refunded to you.

• Where we receive money from you which is to be applied on your behalf (including payments on account), it will (unless agreed otherwise with you) be held in our general client account which is subject to the strict provisions of the Solicitors’ Accounts Rules.

• Complaints:

• We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

• In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint and you are unhappy about any aspect of the service you have received or about the bill for legal services, please contact Michael Coyle on 023 8023 5979 or michael.coyle@lawdit.co.uk or by post to our Southampton office with full details of your complaint. If you are unsatisfied then your complaint will be escalated internally. We have eight weeks to consider your complaint. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

• The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

• Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint; and

• No more than six years from the date of act/omission; or

• No more than three years from when you should reasonably have known there was cause for complaint.

• If you would like more information about the Legal Ombudsman, please contact them.

Contact Details:

Visit: www.legalombudsman.org.uk 

Call: 0300 555 0333 between 0900 and 1700.

Email: enquiries@legalombudsman.org.uk 

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.

What to do if you are unhappy with our behaviour

1. The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
2. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

https://www.sra.org.uk/consumers/problems/report-solicitor/ 

• Professional indemnity insurance:

1. We have professional indemnity insurance to cover any claim brought by you in the unlikely event that we breach our duty of care to you. Details of this insurance, including contact details for our insurer and the territorial coverage of the policy can be inspected at our offices or made available on request.
2. Our liability to you for a breach of your instructions shall be limited to £3,000,000 (three million pounds sterling) unless we notify you otherwise. We shall not be liable for any consequential, special, indirect, or exemplary damages, costs or losses, or any damages, costs or losses attributable to lost profits or opportunities.

• Storage of documents:

1. After completing work on your matter, we will be entitled to keep all your papers and documents while there is still money owed to us for fees, disbursements and expenses.
2. We will keep our file of your papers for up to six years, except those papers that you ask to be returned to you. We keep files on the understanding they can be destroyed six years after the date of the final bill. We will not destroy documents you ask us to deposit in safe custody. If we take papers or documents out of storage in relation to continuing or new instructions to act for you, we will not normally charge for such retrieval. We may, however, charge you in relation to reading correspondence or other work necessary to comply with your instructions in relation to the retrieved papers.

•  Your right to cancel:

Where you are acting as a consumer i.e., if we buy and sell your domestic house, the Consumer Protection (Distance Selling) Regulations 2000 apply where we do not meet with you. This means that you have the right to cancel your instructions to us within seven working days from the date of receiving this client care letter, although you shall be liable for any costs, disbursements or expenses incurred up until the date of cancellation. Any cancellation of instructions should be provided to us in writing as soon as possible.

•  Termination:

You may end your instructions to us in writing at any time, but we will be entitled to keep all documents relating to your matter while there is still money owed to us for fees, disbursements and expenses. We may only decide to cease acting for you with good reason and we are required to give you reasonable notice that we will stop acting for you. If you or we decide that we should stop acting for you, you will pay our charges up until that point. These are calculated with reference to how we agreed to charge you at the outset of the matter, together with all disbursements and expenses incurred on your behalf.

• Which country’s laws apply to any disputes?

1. If you are a consumer, these terms of use, their subject matter and formation are governed by English law. We both agree that the courts of England and Wales will have sole jurisdiction except where you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
2. If you are a business, these terms of use, their subject matter, formation, and any non-contractual disputes or claims are governed by English law. We both agree that the courts of England and Wales will have sole jurisdiction. 
3. If the courts find any particular term within these terms to be unenforceable, all remaining terms will still apply.